for General Managers
Want to boost profits? Keep customers coming back.
Having trouble getting shoppers to visit your dealership?
The experience matters more than ever before.
The CRM only works as well as the people using it. And to get your people to use the CRM, you have to implement the right processes that will allow them to do their best work. Every dealership is different, so every process should be different, but there are a couple of common mistakes we often see dealers make that are worth keeping in mind as you develop your processes.
It's easier and cheaper to sell to current customers. Learn how to use loyalty programs to boost customer retention and stay top-of-mind. Download the white paper to begin developing your loyalty program today.
One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. In today's post-peak market, dealerships must adjust to the current business cycle: The Age of the Customer. Here’s a quick checklist to see if your dealership’s customer experience is up to the expectations of shoppers in the Age of the Customer.