CONNECT TEXTING

Communicate with customers how they want.

The Challenge

9 out of 10 customers want to talk to businesses through messaging, but only 48% of businesses, including dealerships, are equipped to connect with customers through a message. This gap means many dealerships are missing out on customers to competitors who are able to cater to their shoppers communication preferences.

How We Solve It

Our CRM with automotive text messaging makes texting customers as easy as texting friends. Connect Texting has full MMS messaging capabilities and a full conversation history stored right in the customer record in Connect CRM, dealers can keep track of all customer communications in a single view.

Watch In Action

Watch the short video to learn more about the benefits of automotive text message marketing with Connect Texting, including automatic opt-in language, the ability to send photos and videos, and integration with Connect CRM that ensures a seamless shopping experience for each customer.
Watch The Video
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Success Stories

“We conducted an internal consumer study to see how people prefer to communicate and, hands down, the response was they wanted to communicate via text. So, with that in mind, we bolstered our Connect Texting in Connect CRM to include MMS, the ability to send videos and photos. We then rebuilt our processes. We cut our phone calls by 55% and replaced those with texting, and we included automated texts rather than automated emails. And as a result, our contact rate has skyrocketed.”
Kevin FryeMarketing Director at Jeff Wyler Automotive Family
Kevin Frye
“With no change in process or protocol other than adding a text 24 hours before an appointment and two hours before an appointment, sent in a personal manner using Connect Texting, our show ratio moved from 55% to over 72%. This was consistent in the four stores where I implemented this function. Any dealer not using the new Connect Texting MMS platform with the auto text capability is just not paying attention to current consumer trends.”
Don ErwinSenior PR Manager, Mtn View Ford Lincoln
Don Erwin
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Product Features

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Easily view full conversation histories

Quickly and efficiently catch up on all customer text communication across the dealership, including between multiple salespeople, with a comprehensive text conversation history stored in the customer record.

Send photos and videos via text

Give your customers the engaging, valuable information they are looking for with MMS capabilities, which enable you to text customers videos and photos directly from Connect CRM and Connect Mobile.

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Respond to Facebook messages within the CRM

The integration between Connect CRM and Messenger brings Facebook messages and data directly into your CRM for more streamlined customer communications, more efficient workflows, and improved reporting.

Explore how Connect Texting can improve your dealership’s results.

Schedule a Texting Demo

Complete the form below to request a demo.

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