General Managers:

A poor customer experience drives away business

What's Your Biggest Challenge?

Explore each of the challenges below to learn about the specific impacts on your business and how you can solve for them.

My Customer Experience Isn’t Good

Two-thirds of consumers say they would pay more for a great experience. But only 36% of consumers are satisfied with their dealership.*

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My Customers Want Flexibility

Consumers are doing more shopping online than ever, and they expect flexibility and control in the car buying process.

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My Close Rate Is Low

When you invest a lot in capturing and following up on opportunities, a low close rate is frustrating—and costly.

SEE WHAT OTHERS ARE SAYING

Learn how other dealerships have improved their customer experience and boosted sales.

Find the Best Leads

Andy Guelcher and Scott Risley

Connect Automotive Intelligence has helped salespeople reach the right customers at the right time.
Drive More Sales

Jim Stanger

Connect CRM has helped improve the customer experience and send internet sales soaring.

*2020 Cox Automotive Reimagining the Automotive Consumer Experience.

Resources for general managers

Explore these resources for general managers to learn more about how to take the next steps to address your toughest business challenges.

Guide

How to Buy a Dealership CRM

The right software can mean the difference between getting results and making excuses. Download our guide to begin planning your road map to success.
Guide

Key Dealership CRM Considerations Guide

Understanding and evaluating a new dealership CRM is easier said than done. In this guide, you’ll learn strategies for CRM evaluation that help ensure you find the tool that is right for your business…
Case Study

Serra Honda Grandville

See how Serra Honda Grandville has used Connect CRM to boost employee performance, including improving data collection, customer communication, and lead-to-appointment ratios.
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