A poor customer experience drives away business
What's Your Biggest Challenge?
Explore each of the challenges below to learn about the specific impacts on your business and how you can solve for them.
My Customer Experience Isn’t Good
Two-thirds of consumers say they would pay more for a great experience. But only 36% of consumers are satisfied with their dealership.*
My Customers Want Flexibility
Consumers are doing more shopping online than ever, and they expect flexibility and control in the car buying process.
My Close Rate Is Low
When you invest a lot in capturing and following up on opportunities, a low close rate is frustrating—and costly.
SEE WHAT OTHERS ARE SAYING
Learn how other dealerships have improved their customer experience and boosted sales.
Andy Guelcher and Scott Risley
*2020 Cox Automotive Reimagining the Automotive Consumer Experience.
Resources for general managers
Explore these resources for general managers to learn more about how to take the next steps to address your toughest business challenges.