Request a Demo

Performance Management

Optimize CRM Utilization with a Proactive Partner

The Challenge

A CRM is only as good as its users. Dealers will only get out of the CRM what they put in, and it can be difficult to determine where the software is being under-utilized.

How We Solve It

Dealers who choose VinSolutions get the support of a VinSolutions Performance Manager – a retail automotive expert who fully understands common dealership issues. A dealer’s dedicated Performance Manager helps capitalize on Connect CRM to improve performance and ensure success.

Watch In Action

Hear from Greg Jensen, COO of Kocourek Automotive Group, how his Performance Manager helped his dealership significantly increase service retention.

Watch the Video

What Makes Us Different?

Proactive Partnership
Make the most of Connect CRM and get ahead. Performance Management is different than technical support. Rather than reactively troubleshooting issues, your dedicated Performance Manager proactively partners with you to identify key areas for improvement for your business based on your utilization and performance.
Industry Experience
Every Performance Manager has extensive experience in the retail automotive industry. They are uniquely positioned to learn your business and help you improve overall performance to achieve your goals and ensure continued success.
Regular Reviews
Receive weekly performance calls with your designated Performance Manager for the first month after install, with monthly recurring meetings after that to discuss usage and best practices to move the needle at your store. Continue learning with regular webinars and workshops focused on top utilization issues and best practices.

Success Stories

Chuck Olsen, Corporate Sales Manager, Boucher Automotive Group

“A lot of times, you don’t know what you don’t know, and my Performance Manager is always there with solutions and options for us to make it work that fits our dealership. What truly makes VinSolutions special is that relationship I have with my Performance Manager.”

-Chuck Olsen, Corporate Sales Manager, Boucher Automotive Group

Liza Borches, CEO and President of Carter Myers Automotive

“We’ve been very fortunate that we’ve had the same Performance Manager the entire time we’ve been with VinSolutions. I think it says a lot about the company that there hasn’t been turnover in that position, and our Performance Manager has really been a partner to our company.”

-Liza Borches, CEO and President, Carter Myers Automotive

Related Content

Thought Leadership
Five Key CRM Utilization Metrics
You know your dealership’s CRM is a key part of winning sales — but how well are you using it? It’s a question easier asked than answered, but it’s worth making the effort to figure out. So how can you begin to evaluate how well your dealership is utilizing your CRM? These five metrics are often a good place to start.
Read More
Thought Leadership
A Formula for Dealership Success Despite Shrinking Margins
We’re coming off of a few great years, so you might not feel it yet, but vehicle sales are trending downward and profit margins already have begun to compress. It’s just the cyclical nature of the automotive industry. Follow this simple formula for success to relieve the pressure before it can build.
Read More
Thought Leadership
CRM Training to Win
It’s an all too familiar story. A dealer realizes his sales staff needs a CRM. He decides on a CRM system, signs on the dotted line, and hands over the money to the CRM vendor. And then—crickets. The dealer expects his employees to instantly succeed with the software, simply by emailing them a few how-to presentations and putting the tool in their hands.
Read More
Ready to drive more traffic to your store and close more deals? Request a demo