How the CRM Improves Customer Experience

Maximize Your CRM learn how to use your CRM to improve the car buying experience.

Mark Vickery, Senior Director of Performance Management, outlines how to target new and repeat business, personalize the customer experience and close deals more efficiently. By watching this webinar, you’ll learn:

  • How customers really feel about car shopping today
  • How the CRM can improve customer experience and the quality of communication
  • 4 Questions dealers need to ask to personalize and add efficiency to the customer experience
  • 5 Common CRM mistakes and how to fix them

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