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Podcast: The Challenges and Opportunities of Dealership Staffing

It’s no secret that employee turnover is a challenge for many dealerships. In fact, 67% of salespeople leave within a year according to Cox Automotive research. And that turnover is costing dealerships a lot – about $10,000 per new hire – something most dealerships can’t afford with today’s compressed margins.

Improving dealership culture and employee retention creates an opportunity not only to reduce costs, but also to improve the customer experience – which will ultimately drive more sales. In this podcast interview with Chase Abbott, vice president of sales for VinSolutions, you’ll learn how to make adjustments in management and staffing strategies to improve employee retention. Chase covers key dealership staffing trends, the true cost of high turnover and key action items for improving your dealership culture.

This podcast originally appeared on AutoSuccess.

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Caroline Murray

Marketing Manager

Caroline Murray is a marketing manager for VinSolutions and Dealertrack and author/curator of the VinSolutions blog. In her role, Caroline manages campaign content development, thought leadership and public relations for the two brands. Before joining Cox Automotive in 2017, Caroline held a number of roles with global public relations agency FleishmanHillard, where she specialized in business-to-business communications. Caroline has a bachelor's degree from the University of Alabama and a master's degree from the University of Missouri.

Connect with Caroline Murray on Linkedin or shoot them a note.

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