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team-performance-dash

Article
Quick Tips

Quick Tip: Team Performance Dashboard Fundamentals

Use this dashboard to assess your team's overall performance, then drill down into individual members.

vin_texting_thumbnail

Article
News Release

Improved Texting Engagement with Landline Identification

VinSolutions CRM now identifies and filters out landlines from texting. This feature reduces landline error rates, improves texting engagement, and customer communication. When viewing Customer Information, a landline number will be indicated by a non-editable text field that says SMS Not Supported. For more information, contact your Performance Manager.

vin_mobile_manager_thumbnail

Article
News Release

Mobile Manager Override

With Mobile Manager Override, VinSolutions CRM app users can: Push notifications allow managers to oversee what’s being created in the mobile customer record without having to be in front of a desktop computer. Click here to reach out to your Performance Manager to learn more.

VIN23-0128_Workflow-Study_Thumbnail-Image_413x413_v1

Guide

Make Your Workflows Work

Your Guide to Turning CRM Frustrations into Opportunities Dealership workflows don’t always get the credit they deserve, but behind the scenes your CRM workflows are working hard to increase revenue and improve staff productivity and customer lifetime value. Our new eBook offers insights to help you overcome common workflow frustrations, so that you can make

Download The Guide

VIN24-0134_Case-Studies_Mohawk-Honda_11x8-5_v2

Case Study

Mohawk Honda: 100 Years of Improving Customer Connections Through Technology

Mohawk Honda has been a family-owned dealership, serving the Schenectady, NY community for more than a century. In that time, they have seen a lot of change in the industry, but their core philosophies have remained constant—their passion for providing a great customer experience, offering a great place to work, and being an active part

Download Case Study

Chad Agler Video Image

Article
Video

Video | Methods for Maximizing the Customer Lifetime Value of Car Buyers Video

Understanding how to use a car buyer’s data is key to maximizing customer lifetime value. Chad Agler, Senior Director of Product Management at Cox Automotive, explains how data and actionable insights can help dealers turn car buyers into customers for life.

identify-leads-active-inventory

Article
Quick Tips

Quick Tip: Identify Leads in Active Inventory

Use this report to find potential buyers for aging inventory, specific models, and more.

sourcing-inventory-connect-crm

Article
Quick Tips

Quick Tip: Sourcing Inventory from Service Appointments

Performance Manager Jon Miles shows you how to filter by make, model and estimated equity to source inventory for your frontline.

Stronger-pencils-preserve-gross

Article
Quick Tips

Quick Tip: Using Stronger Pencils to Preserve Gross

Trade-in valuation can be a sticking point, and many customers need to be reassured they are getting a square deal. Performance Manager Jon Miles shows how you can reduce trips to the sales desk.

VinSolutions-self-help

Quick Tips
Video

Quick Tip: Self Help in CRM

Ever need a reminder of how to do something within Connect CRM? Help is just a click away. Performance Manager Laura Beckley explains how the Self Help feature walks you through key workflow steps.

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