Connect CRM

Make every connection count.

The Challenge

With dealerships’ margins shrinking and the automotive market tightening, it’s more difficult than ever for dealers to meet lead, sales and profitability goals – while creating a positive, personalized customer experience that builds business retention.

How We Solve It

Connect CRM integrates dealership business tools and sales processes and to deliver a single view of the customer. With customizable processes and powerful lead automation, Connect CRM streamlines the car-buying process and gives dealers more time to make their customer connections count.

Watch In Action

Hear how automotive dealer Liza Borches, CEO of Carter Myers Automotive in Charlottesville, Virginia, used VinSolutions software to improve her customer experience and increase her dealership’s closing rate.

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What Makes Us Different?

Partners in Performance

Maximize your CRM software utilization with regular consultations with your Performance Manager, a dedicated advisor with automotive retail sales expertise and partner in your dealership’s business success.

Flexible, Customizable Processes

Enable your salespeople with CRM software that works for your business with flexible, change-as-needed sales processes and lead automation. Update your CRM system processes to fit your automotive dealership business – however you need to, whenever you need to, without breaking existing tasks and sales leads.

Integrations with Insight

Experience the management efficiencies created by a CRM system that integrates with solutions across the Cox Automotive family of software. Embrace the power of a database that pulls from multiple sources of critical customer data, including automotive service scheduler Xtime and dealer inventory manager vAuto. Work smarter, not harder.

Product Features

Connect with customers – anytime, anywhere

Get your dealerships sales team out from behind the computer with Connect Mobile, the mobile app system that enables your team to provide a better buying experience by updating customer contact information from their smart phone – without ever leaving the customer’s side.

Drive decisions with data

Make informed management decisions faster and easier with fully customizable sales lead reports. Review key dealer metrics for your entire store with custom data visualizations, and see your group-level metrics in one report with Enterprise Reporting & Analytics.

Make connections count

Create automated, targeted marketing campaigns that deliver timely, high-value sales and service offers to your dealerships customers using VinSolutions marketing software: Connect Campaigns, TargetPro and TargetPro+.

Safeguard sensitive info

Reduce security risks created by stray paperwork with Document Library, which allows you to capture driver’s licenses with your mobile phone’s camera and centralize those documents in the customer lead record in Connect CRM.

Automate database maintenance

Clean up the dirty data hiding in your system database with Data Appends. This software automatically updates customer lead records with current contact information and reconciles duplicate customer records.

Hold your staff accountable

Log, record and review every customer sales call with Call Tracking software to drive accountability among your staff and service satisfaction with your customers.

OEM Program Participation

Connect CRM platform is OEM-certified by every major automotive manufacturer. This certification is constantly updated, so you can be confident that your automotive dealership is always compliant with your automotive manufacturer's guidelines.

Related Content

Guide

Building Better Connections

How do today's most successful dealers stay ahead? They measure their performance on a monthly basis, and manage their teams accordingly. Research done by VinSolutions indicates five specific metrics make dealers win more customers and close more deals. And you can measure all of them in your CRM. Download our free, printable guide to see how you stack up against best-in-class dealers.

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Guide

It's Time to Compare Your Options

Every dealership is different. You need a CRM flexible enough to fulfill your individual needs. Learn how to weigh your options when evaluating a CRM solution and research what each option brings to the table. Download our free CRM Buyer's Guide to help you make the best decision for your dealership.

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Case Study

Ron Marhofer Auto Group

The dealership management team at Ron Marhofer knew the sales group needed a more streamlined online-to-in-store process to deliver the best dealership experience to customers. At the same time, they needed better CRM software data to drive sales coaching opportunities and a clearer understanding of the dealership’s customers. With these must-haves in mind, the dealer group turned to VinSolutions Connect CRM. Upon implementing VinSolutions' CRM, the dealer group gained access to:

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Ready to drive more traffic to your store and close more deals? Request a demo