Connect CRM

Name: Connect CRM
Brand: VinSolutions
Rating: 4.4 (61 reviews)

Make every connection count.

The Challenge

Today’s customers expect a flexible, personalized car-shopping experience, with more and more shoppers buying remotely. But delivering that experience at scale with limited dealership resources can be difficult and costly.

How We Solve It

Connect CRM integrates dealership tools and sales processes to deliver a single view of the customer – across touchpoints and departments. With customizable processes and powerful lead automation, our car dealer CRM streamlines the car-buying process and enables dealers to deliver the shopping experience customers expect.

Watch In Action

Hear how automotive dealer Liza Borches, CEO of Carter Myers Automotive in Charlottesville, Virginia, used VinSolutions dealership CRM software to improve her customer experience and increase her dealership’s closing rate.

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What Makes Us Different?

Partners in Performance

Maximize your automotive CRM software utilization with regular consultations with your Performance Manager, a dedicated advisor with automotive retail sales expertise and partner in your dealership’s business success.

Flexible, Customizable Processes

Enable your salespeople with automotive CRM systems that can change with your dealership. Keep up with the pace of changing customer preferences and staffing shifts by updating CRM processes yourself – however you need to, whenever you need to, without breaking existing tasks and sales leads.

Integrations with Insight

Work smarter with Cox Automotive integrations that turn data into insights. Create a more efficient, personalized customer experience with a database that pulls from multiple sources of critical customer data, including Dealer.com, Xtime, and vAuto.

Product Features

Connect with customers – anytime, anywhere

Respond to customers quickly and efficiently with Connect Mobile, the robust Connect CRM mobile app. With full follow-up functionality and no lag to the desktop app, your team can provide a better, more flexible buying experience – from anywhere they can use their smart phone.

Drive decisions with data

Make informed management decisions faster and easier with fully customizable sales lead reports. Review key dealer metrics for your entire store with custom data visualizations, and see your group-level metrics in one report with Enterprise Reporting & Analytics.

Make connections count

Create automated, targeted marketing campaigns that deliver timely, high-value sales and service offers to your dealerships customers using VinSolutions marketing software: Connect Campaigns, TargetPro and TargetPro+.

Safeguard sensitive info

Reduce security risks created by stray paperwork with Document Library, which allows you to capture driver’s licenses with your mobile phone’s camera and centralize those documents in the customer lead record in Connect CRM.

Automate database maintenance

Clean up the dirty data hiding in your system database with Data Appends. This software automatically updates customer lead records with current contact information and reconciles duplicate customer records.

Hold your staff accountable

Log, record and review every customer sales call with Call Tracking software to drive accountability among your staff and service satisfaction with your customers.

OEM Program Participation

Connect CRM platform is OEM-certified by every major automotive manufacturer. This certification is constantly updated, so you can be confident that your automotive dealership is always compliant with your automotive manufacturer's guidelines.