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Connect CRM

Make every connection count.

The Challenge

Today’s customers expect a flexible, personalized car-shopping experience, with more and more shoppers buying remotely. But delivering that experience at scale with limited dealership resources can be difficult and costly.

How We Solve It

Connect CRM integrates dealership tools and sales processes to deliver a single view of the customer – across touchpoints and departments. With customizable processes and powerful lead automation, Connect CRM streamlines the car-buying process and enables dealers to deliver the shopping experience customers expect.

Watch In Action

Hear how automotive dealer Liza Borches, CEO of Carter Myers Automotive in Charlottesville, Virginia, used VinSolutions automotive CRM software to improve her customer experience and increase her dealership’s closing rate.

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What Makes Us Different?

Partners in Performance
Partners in Performance

Maximize your automotive CRM software utilization with regular consultations with your Performance Manager, a dedicated advisor with automotive retail sales expertise and partner in your dealership’s business success.

Flexible, Customizable Processes
Flexible, Customizable Processes

Enable your salespeople with automotive CRM software that can change with your dealership. Keep up with the pace of changing customer preferences and staffing shifts by updating CRM processes yourself – however you need to, whenever you need to, without breaking existing tasks and sales leads.

Integrations with Insight
Integrations with Insight

Work smarter with Cox Automotive integrations that turn data into insights. Create a more efficient, personalized customer experience with a database that pulls from multiple sources of critical customer data, including Dealer.com, Xtime, and vAuto.

Product Features

Connect with customers – anytime, anywhere

Connect with customers – anytime, anywhere

Respond to customers quickly and efficiently with Connect Mobile, the robust Connect CRM mobile app.  With full follow-up functionality and no lag to the desktop app, your team can provide a better, more flexible buying experience – from anywhere they can use their smart phone.

Drive decisions with data

Drive decisions with data

Make informed management decisions faster and easier with fully customizable sales lead reports. Review key dealer metrics for your entire store with custom data visualizations, and see your group-level metrics in one report with Enterprise Reporting & Analytics.

Make connections count

Make connections count

Create automated, targeted marketing campaigns that deliver timely, high-value sales and service offers to your dealerships customers using VinSolutions marketing software: Connect Campaigns, TargetPro and TargetPro+.

Safeguard sensitive info

Safeguard sensitive info

Reduce security risks created by stray paperwork with Document Library, which allows you to capture driver’s licenses with your mobile phone’s camera and centralize those documents in the customer lead record in Connect CRM.

Automate database maintenance

Automate database maintenance

Clean up the dirty data hiding in your system database with Data Appends. This software automatically updates customer lead records with current contact information and reconciles duplicate customer records.

Hold your staff accountable

Hold your staff accountable

Log, record and review every customer sales call with Call Tracking software to drive accountability among your staff and service satisfaction with your customers.

OEM Program Participation

OEM Program Participation

Connect CRM platform is OEM-certified by every major automotive manufacturer. This certification is constantly updated, so you can be confident that your automotive dealership is always compliant with your automotive manufacturer's guidelines.

See for yourself how Connect CRM can streamline processes, improve customer experience and take your dealership to the next level.

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Related Content

Building Better Connections
Guide
How do today's most successful dealers stay ahead? They measure their performance on a monthly basis, and manage their teams accordingly. Research done by VinSolutions indicates five specific metrics make dealers win more customers and close more deals. And you can measure all of them in your CRM. Download our free, printable guide to see how you stack up against best-in-class dealers. 
Download the Guide
It's Time to Compare Your Options
Guide
Every dealership is different. You need a CRM flexible enough to fulfill your individual needs. Learn how to weigh your options when evaluating a CRM solution and research what each option brings to the table. Download our free CRM Buyer's Guide to help you make the best decision for your dealership. 
Download the Guide
Ron Marhofer Auto Group
Case Study
The dealership management team at Ron Marhofer knew the sales group needed a more streamlined online-to-in-store process to deliver the best dealership experience to customers. At the same time, they needed better CRM software data to drive sales coaching opportunities and a clearer understanding of the dealership’s customers. With these must-haves in mind, the dealer group turned to VinSolutions Connect CRM. Upon implementing VinSolutions' CRM, the dealer group gained access to:
Download the Case Study
Ready to drive more traffic to your store and close more deals? Request a demo