CALL TRACKING

Staff Accountability = Customer Satisfaction

The Challenge

With salespeople making more and more customer calls from their mobile phones, it is harder than ever for dealers to keep track of the hundreds of customer calls made and received by their staff every day. It’s even harder to make sure that information is used to drive sales and customer satisfaction.

How We Solve It

Call Tracking allows dealers to track and record every customer call — inbound or outbound, from any device. Calls are logged directly into customer records in Connect CRM , so staff are held accountable and customers are satisfied.

Watch In Action

Learn how the team at Infiniti of Lafayette uses Call Tracking as a coaching tool that boosts results. experience and increase her dealership’s closing rate.

Product Features

product-call-improve-satisfaction

Improve customer satisfaction with informed conversations

View a full log of customer conversations quickly and easily, with automatically logged and stored calls that will give you the info you need to turn conversations into conversions.

See all a full view of customer activity

View complete customer profiles, histories and vehicle preferences alongside call records in one view in Connect CRM, which fully integrates with Call Tracking.

product-call-tracking-full-view
product-mobile-track_1

Connect with customers from any device

Quickly identify and dial customer phone numbers with just a tap, from anywhere, using the Connect Mobile dashboard. Log and record calls from any device, not just desk landlines.

Manage with confidence

Increase accountability among your team and improve customer experience by regularly reviewing conversations and notes logged in Connect CRM, which managers may access at any time.

product-call-manage

Let us show you how Call Tracking can help keep your customers satisfied and your employees held accountable.

RELATED CONTENT

Assessment

Do You Hold Your Team Accountable?

Are you an enforcer? A flip-flopper? An easy-goer? Making sure your team understands and follows the processes in your CRM is the key to more satisfied employees, more sales opportunities and faster d…
Article

Accountability: Who’s Doing What?

Ahhhh. Leadership. Accountability. Both are concepts we are all too familiar with. Can you have one without the other? I don’t think so. Leadership is many things, and many books have been writt…
Guide

5 CRM Metrics Dealerships Can’t Ignore

It's easy to get overwhelmed by all the data available in your CRM. Learn how to focus on the metrics that help measure your dealership's success. Get your dealership on the road to CRM succes…
NADAShow2023_Exhibitor.png

Are you attending NADA 2023?

NADAShow2023_Exhibitor.png

Great! We're looking forward to seeing you there. Don't forget to book a demo with us to learn about all our new products and features.

NADAShow2023_Exhibitor.png

Don't forget to book a demo to see all our latest products and features. Book Now! We'll see you at NADA 2023!

NADAShow2023_Exhibitor.png

That's OK! Still want to learn about our new products and features?

Attending NADA? Secure Your Demo Now!