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With nine out of 10 consumers interested in communicating with businesses via text messaging, many dealerships are using texts as a way to quickly and easily connect with customers. Learn more about these dealers’ success stories.
Consumers increasingly expect to be able to communicate with businesses via messaging apps, particularly Facebook. I Luckily, there’s already a tool to help you manage these customer messaging—your CRM.
Understanding and evaluating a new dealership CRM is easier said than done. In this guide, you’ll learn strategies for CRM evaluation that help ensure you find the tool that is right for your business.
The right software can mean the difference between getting results and making excuses. In today's dealership, it's playing a more important role thank ever. Because buying software is a big decision, we'll help you make the right choice to build effiency and drive sales. Download our guide to begin planning your road map to success.
Dealerships are taking a good first step in generating leads and sales when they decide to invest in a CRM. However, just like any tool, a CRM is only as effective as the user behind it. Every dealership is different, but there are a couple of key indicators that can alert you that something may be amiss in your processes.
One in three Americans would rather go to the DMV, do their taxes or sit in the middle airplane seat than go through the process of buying a car. In today's post-peak market, dealerships must adjust to the current business cycle: The Age of the Customer. Here’s a quick checklist to see if your dealership’s customer experience is up to the expectations of shoppers in the Age of the Customer.
NADA 2020 was a record-breaking show, and every day was action-packed. The VinSolutions team met with dealerships from around the country to discuss how VinSolutions Connect CRM and Connect Automotive Intelligence can help turn data into insights, and insight into sales.
Mohawk Honda has built a successful dealership over the past 100 years with the core philosophy of providing a great customer experience. But with business growth and the need to manage an abundance of customer data, providing a positive buying experience has understandably become more challenging.
Texting is the #1 channel for customer service preferred by customers in the United States. A technology solution that enables texting creates opportunities for better customer communication across your business.
I’ve never had the traits of an extrovert that so many dealers consider critical to sales success, and time and time again my approach was met with skepticism. And yet, in my time at dealerships, I was consistently one of the top performing salespeople. Many dealers are missing top talent by failing to look outside the box when hiring sales teams.