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Dealership Resources

Webinars, white papers, guides and more on achieving dealership success.

Technology and the Transformation of Retail
White Paper

As times, technologies and customers change, dealerships must adapt to shifts in customer buying behavior. Today’s customers want a more consultative relationship with their dealership, and one of the keys to providing this experience is leveraging advances in technology. See how artificial intelligence and automation can benefit your dealership.

Download the White Paper
Serra Honda Grandville
Case Study

Serra Honda Grandville built a successful dealership based on the fundamentals of good old-fashioned communication (like greeting every customer at the door) and working hard to develop and maintain healthy customer relationships. 

Download the Case Study
Ron Marhofer Auto Group
Case Study

The dealership management team at Ron Marhofer knew the sales group needed a more streamlined online-to-in-store process to deliver the best dealership experience to customers. At the same time, they needed better CRM software data to drive sales coaching opportunities and a clearer understanding of the dealership’s customers. With these must-haves in mind, the dealer group turned to VinSolutions Connect CRM. Upon implementing VinSolutions' CRM, the dealer group gained access to:

Download the Case Study
The Proactive Approach to Inventory Management
Article
By Mo Zahabi

In most dealerships, inventory management is a reactive process. Inventory becomes available, and dealers react by deciding whether that vehicle is a good choice for their lot. But with today’s shrinking margins and plateauing new car sales, today’s most successful dealers are leaving reactive inventory management behind. Learn how to take a PROactive approach at your dealership. 

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Dealership Death by Double Entry
Article
By Mo Zahabi

At many auto dealerships, a game of Telephone is being played – with customer data. When customer data is entered and get re-entered into dealer software platform after dealer software platform, the transformation of information is often just as dramatic as that phrase in Telephone. But the results you get are far less funny.

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How to Find the Right CRM for Your Dealership
Article
By Mark Vickery

Finding the right CRM to help you manage your customer relationships requires some research. To get the most out of your CRM investment, get to know your customers communication preferences, your new CRM provider and your unique business needs.

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Spring Cleaning for Your CRM
Article
By Mark Vickery

Spring cleaning isn’t just for the storage shelves in your garage. Most dealership CRMs’ data, processes and training could use a good spring cleaning too. 

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Podcast: Adjusting CRM Processes to Improve Profitability
Article
By Caroline Murray

Adjusting CRM processes regularly represents a great opportunity for improving efficiency, productivity and ROI. Listen to this podcast and learn more about the importance of up-to-date CRM processes and key actions to take when revisiting your processes.

Listen to the Podcast
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