The events of this year have rapidly changed automotive retail in many unexpected ways. One of the most significant shifts has been the large uptick in adoption of digital car buying by both dealers and car shoppers.
While the circumstances that led to the rise of digital retailing won’t last forever, many of the changes to the car buying process are here to stay. Read the infographic below to learn why, and download The Dealer’s Guide to Implementing a Digital Sales Experience to learn key next steps for navigating the new reality.