NADA 2020 — Las Vegas February 15–17
Opportunity in the palm of your hand.
After weeks of research, customers often come into a dealership only to be stuck alone at a desk while the salesperson leaves them to collect and input their information. This only adds to the dissatisfaction many customers have with how long the car-buying process takes.
With Connect Mobile, dealers never have to leave the customer’s side. The mobile app provides salespeople with quick, easy access to critical information, including inventory, customer records and conversation histories, so they can make every customer connection count.
Learn from Mark Vickery, Senior Director of Performance Management, how technology like Connect Mobile help you maximize your CRM usage and improve customer experience.
Review your sales, lead buckets, desking, demos, write-ups, appointments and dealership visits and know exactly which leads need a follow-up from anywhere.
Access customer conversation histories and reply to text messages directly via Connect Mobile push notifications on your device’s lock screen, keeping all conversations in Connect CRM without having to manually search for customer records.
Use the camera on your mobile device to capture and save critical data and documents for primary buyers and co-buyers , all without ever leaving them alone at a desk.
Keep your customers’ vehicle preferences up-to-date using the Vehicle of Interest Scanner, which allows you to quickly search inventory and simply scan the VIN to add it as a customer’s primary vehicle of interest.
Quickly search your entire inventory from your mobile device to find the car your customer wants.
Call customers directly from their customer record using your mobile device – while still using the dealership’s phone number. Log that communication into Connect CRM customer records using Call Tracking.