Product News & Updates

Check out the latest VinSolutions product news and updates to help you make the most of your products and help your dealership succeed.

April 2021

The integration between VinSolutions’ Connect CRM and Cox Automotive Digital Retailing allows you to capture all shopper activity directly in the CRM and receive alerts when a customer updates their deal. Your sales team can pick up each deal right where the customer left off in Connect Desking (no data re-entry), helping you close more deals in less time, while providing a great car buying experience to your customers. 

Contact your Performance Manager 

NEW! Automotive Marketing Platform powered by VinSolutions

Our new Automotive Marketing Platform simplifies marketing processes, engages customers, and delivers personalized marketing experiences across the ownership lifecycle. With advanced data insights, automated workflows, and the hands-on support of a Marketing Account Manager, Automotive Marketing Platform keeps your customers engaged with marketing content relevant to their unique needs and buying stage.

Learn more.

Enhancements to  Connect Desking  Proposal Delivery  

Did you know that you can now itemize deal fees and taxes to improve visibility and compliance when sending a proposal with Connect Desking? You can email, print, or text a proposal based on your customers preferred communication method. The enhanced formatting makes it easier for customers to understand their proposal and know they are getting a great deal on their new vehicle.  

Contact your Performance Manager for more details. 

Did you know you can now send tailored proposals to customers via text message right from Connect Desking, leveraging Connect CRM’s communications platform? Customers can initial or sign the proposal and send it back to the dealership directly from their phone. You can then view the signed proposal directly in the customer’s record in Connect CRM. 

Contact Your Performance Manager or Customer Support for help getting started.  

Amplify your sales team and maximize productivity using artificial intelligence, machine learning, and data provided by your dealership. VinSolutions’ new virtual assistant Vinessa can answer questions from online and showroom sales leads, as well as schedule follow-up tasks for staff. Vinessa provides more qualified leads and ensures that no sales opportunity, from an early-stage lead to one submitted after hours, falls through the cracks.  

Contact your Performance Manager to learn more. 

Did you know that Buying Signals are now optimized for the Connect Mobile user experience and can automatically create a lead in Connect CRM? This allows your dealership staff to maximize their productivity and enables them to access data while away from their desks or with a customer.
Never miss another sales opportunity! Connect CRM users can now create custom automated follow-up processes for cancelled appointments to notify team members to follow up and trigger emails to re-engage customers. Contact Your Performance Manager to learn more about these two new enhancements.

With 700Credit soft pull credit checks, you can accelerate the path to purchase by pre-qualifying your customers earlier in the car buying journey, putting your customers in the right vehicle for them and their budget.

Activate The Integration

Did you know you can now insert and send emojis from the texting conversation window in Connect CRM? Emojis sent and received via the desktop appear in the conversation history and Communication Center. If you have any questions, Contact Your Performance Manager.
New functionality enhancements in Connect CRM reporting now enable you to easily create standard reports at the dealer and group level, without relying on custom reporting. Contact your Performance Manager to learn more about how the new features can help make sure everyone at the dealership is tracking the same metrics and KPIs. Contact Your Performance Manager

A new feature in Connect Automotive Intelligence brings lifestyle and demographic data from numerous sources, including banks and DMVs, into the customer record to give you a clearer picture of each prospective buyer. These insights, combined with the power of Buying Signals, gives you the information you need to deliver the personalized experience that customers expect wherever they are in the buying journey.

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“Start a Deal” With Shoppers With Digital Retailing and VinSolutions Connect CRM

Build trust with shoppers by sending personalized deals directly from VinSolutions Connect CRM. Shoppers can view complete deals through a simple link sent over email, text or messenger. Offers sent through Start a Deal are recorded automatically within the CRM. Talk to your Performance Manager to learn more.

As customers continue to expect fast and personalized responses from dealerships, VinSolutions Connect Mobile provides your salespeople with full follow-up functionality and quick, easy access to critical information, including inventory, customer records, and conversation histories. The app provides direct, mobile access to lead buckets and customer conversations, which allows salespeople to follow-up quickly while also recording these interactions in the customer history.

To download the latest Connect Mobile app, visit the App Store or Google Play Store