Product News & Updates

Check out the latest VinSolutions product news and updates to help you make the most of your products and help your dealership succeed.

Connect Desking Enhancement – Text Message a Proposal

Did you know you can now send tailored proposals to customers via text message right from Connect Desking, leveraging Connect CRM’s communications platform? Customers can initial or sign the proposal and send it back to the dealership directly from their phone. You can then view the signed proposal directly in the customer’s record in Connect CRM.

Contact Your Performance Manager or Customer Support for help getting started.

Maximize Productivity with Vinessa™ Virtual Assistant

Amplify your sales team and maximize productivity using artificial intelligence, machine learning, and data provided by your dealership. VinSolutions’ new virtual assistant Vinessa can answer questions from online and showroom sales leads, as well as schedule follow-up tasks for staff. Vinessa provides more qualified leads and ensures that no sales opportunity, from an early-stage lead to one submitted after hours, falls through the cracks.

Contact Your Performance Manager  to learn more.

New Enhancements for Connect Automotive Intelligence Buying Signals

Did you know that Buying Signals are now optimized for the Connect Mobile user experience and can automatically create a lead in Connect CRM? This allows your dealership staff to maximize their productivity and enables them to access data while away from their desks or with a customer.

Create Custom Follow-up Processes for Cancelled Appointments

Never miss another sales opportunity! Connect CRM users can now create custom automated follow-up processes for cancelled appointments to notify team members to follow up and trigger emails to re-engage customers. Contact Your Performance Manager to learn more about these two new enhancements.

Prequalify Leads with Soft Pull Credit Check directly in Connect CRM

With 700Credit soft pull credit checks, you can accelerate the path to purchase by pre-qualifying your customers earlier in the car buying journey, putting your customers in the right vehicle for them and their budget.

Activate The Integration

Connect Texting Now Supports Emojis

Did you know you can now insert and send emojis from the texting conversation window in Connect CRM? Emojis sent and received via the desktop appear in the conversation history and Communication Center. If you have any questions, Contact Your Performance Manager.

Enhancements to Connect CRM Insights Improve Report Sharing and Tracking

New functionality enhancements in Connect CRM reporting now enable you to easily create standard reports at the dealer and group level, without relying on custom reporting. Contact your Performance Manager to learn more about how the new features can help make sure everyone at the dealership is tracking the same metrics and KPIs. Contact Your Performance Manager

New Customer Intelligence Feature Brings Additional Insights to Help Personalize Customer Conversations

A new feature in Connect Automotive Intelligence brings lifestyle and demographic data from numerous sources, including banks and DMVs, into the customer record to give you a clearer picture of each prospective buyer. These insights, combined with the power of Buying Signals, gives you the information you need to deliver the personalized experience that customers expect wherever they are in the buying journey.

Learn More

"Start a Deal" With Shoppers With Digital Retailing and VinSolutions Connect CRM

Build trust with shoppers by sending personalized deals directly from VinSolutions Connect CRM. Shoppers can view complete deals through a simple link sent over email, text or messenger. Offers sent through Start a Deal are recorded automatically within the CRM. Talk to your Performance Manager to learn more.

VinSolutions Connect Mobile Keeps Your Team in Touch with Customers Anytime, Anywhere

As customers continue to expect fast and personalized responses from dealerships, VinSolutions Connect Mobile provides your salespeople with full follow-up functionality and quick, easy access to critical information, including inventory, customer records, and conversation histories. The app provides direct, mobile access to lead buckets and customer conversations, which allows salespeople to follow-up quickly while also recording these interactions in the customer history.

To download the latest Connect Mobile app, visit the App Store or Google Play Store