How Regal Automotive Group Uses
VinSolutions to Stay Ahead of the Curve
At Regal Automotive Group, staying connected with customers and delivering personalized experiences is more than a goal—it’s a daily practice. With the help of VinSolutions, team members like Sarah Abichid and Alaina Southern are transforming how their dealerships operate, communicate, and grow.
Smarter Communication, Stronger Connections
Sarah, a BDC Manager at Regal Automotive Group, shares how VinSolutions has made her job easier and more impactful. From enterprise reports to performance dashboards, she’s able to quickly identify what’s working and where improvements are needed. Her team uses Predictive Insights and Gen AI tools to track buying signals, communicate in multiple languages, and generate better customer responses. Whether it’s Spanish, Portuguese, or another language, VinSolutions helps her team connect with customers in meaningful ways.
“Gen AI has allowed us to bring more customers to the showroom just by helping with some of those word tracks,” Sarah explains. “It gives our team better etiquette and helps ensure clear communication across generations.”
Watch Sarah’s full testimonial below:
Data-Driven Decisions Across Dealerships
Alaina oversees operations across five new car franchises at Regal Automotive Group. She relies on VinSolutions integrations to view customer history, service appointments, and shopping behavior—all in one place. With Predictive Insights, her team can see which models customers are comparing and proactively guide them through the decision-making process.
“It’s like a giant light bulb into what the customer is doing,” Alaina says. “We can say, ‘I see you’re looking at a Honda and a Kia—we have both. Let’s compare them side by side.’”
Gen AI also plays a key role in training new salespeople, helping them understand how to communicate effectively via email or text and sparking ideas for customer conversations.
Watch Alaina’s full testimonial below:
VinSolutions is helping Regal Automotive Group stay ahead—by empowering their teams with tools that make communication smarter, insights clearer, and customer experiences better than ever.
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