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Home / Dealer Experience / Page 2

Dealer Experience

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Article

Car Buyers are Making Decisions Faster — Here’s How You Win

Summary: The latest data shows a meaningful shift. Buyers are reaching decisions faster, and with more confidence than before. According to the 2025 Cox Automotive Car Buyer Journey Study, satisfaction is at an all-time high, and buyers are moving through the process more efficiently. That combination changes the game. When buyers feel ready to move sooner, the dealership that earns attention and

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Infographic

Your Guide to What’s Next in Automotive Retail

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Article
Video

How AI is Helping Dealers Personalize the Consumer Experience

How AI is Powering Personalized Consumer Experiences The most successful dealerships always put people first. It’s a tried-and-true formula that has endured the test of time, not only in automotive retail, but in the wider business world. So, what role does a decidedly non-human artificial intelligence play in the next generation of automotive sales, and

Share your Story

SHARE YOUR STORY At VinSolutions, we recognize that every car dealership encounters unique challenges. We’re committed to helping you succeed. We’d love to hear from you: How have our solutions and performance team helped your dealership overcome obstacles? Has VinSolutions helped your team improve your sales process and close more deals? Share your story with…

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Quick Tips

Quick Tip: Team Performance Dashboard Fundamentals

The Team Performance Dashboard offers essential business insights, such as leads, appointments, visits, and sales for your dealership’s groups. Additionally, it displays activities and key performance indicators for each member of your sales team. By clicking on a salesperson, you can access their Coaching Dashboard, which provides useful data also accessible to the salesperson. Utilize

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Article
Webinar

5 Dos and Don’ts Using VinSolutions CRM

VinSolutions CRM turns customer data into insights, and insights into sales. It’s an invaluable sales tool that your team should be using everyday—but are you always using it correctly? This webinar teaches managers about the most important things they should do – and not do – to get the most from VinSolutions. Host Joe Webb

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News Release

Ford Flex Buy Now Available in VinSolutions Desking

This article has been revised to reflect updates to the Ford Flex Buy contract terms. Ford Flex is an exclusive program from Ford Credit available to first-time buyers looking for affordable monthly payments. Eligible car buyers can take advantage of Ford’s best finance rates and three years of payment discounts. Dealers can show side-by-side financing

Top 5 Takeaways Guide Thumbnail

Guide
Infographic

Top 5 Takeaways from the Cox Automotive Car Buyer Journey Study

Inventory is back—and so is your competition. With sales once againreturning to normal, the car buying journey is also seeing a shift as shopperschange the way they shop, research, and purchase their next car. With new insights from the Cox Automotive Car Buyer Journey Study, whichsurveyed nearly 3,000 respondents, we’ve gathered the top five takeawaysyou

Download The Guide

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Article
Quick Tips

Quick Tip: Reassigning Customers & Removing Users

Salespeople often change roles or rooftops. It’s simple to reassign customers in VinSolutions CRM, with just a few clicks. Watch this short video to learn how to reassign customers – and roll back these changes if the salesperson returns. You can also remove users from select or all stores in your group.

Customer Change History

Article
News Release

Product News: Customer Record Change History Now Available

A dealership-level view is now available to see all changes made to customer records. The dealership-level allows users to: To access Customer Change History, click the Customers drop down from the CRM navigation bar and then Customer Change History. For more information, contact your Performance Manager.

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