AI

VinSolutions AI capabilities help your team focus on the right customers, personalize outreach, and keep more sales opportunities moving. 

They bring Predictive Insights, GenAI-powered communications, and Virtual Contact Assistant support into the daily CRM workflow. This helps your team use shopper activity, dealership data, and Cox Automotive insights to prioritize customers who are more likely to buy and respond with more relevant, personalized, and professional communication 24/7.  

For dealerships, the value is simple: less guesswork, faster follow-up, and more time spent on the customers most likely to convert. 

VinSolutions helps improve sales and acquisitions by honing your team’s focus on the right customers and showing them the right time to follow up. Dealerships using Predictive Insights have identified customers who are 9x more likely to buy, helping improve close rates while reducing manual effort.¹   

This translates to selling 25% more vehicles per month and acquiring 37% more trade-ins.² 

Instead of working every lead the same way, your team can prioritize high-intent customers, use GenAI to expedite follow-up, and spend more time on high-value outreach and active deals. This leads to more conversations, faster response times, and better use of your team’s time. 

1. Source: Cox Automotive data predictions for 30 days prior to purchase from Aug 2024–Jul 2025. 

2. Source: Analysis of VinSolutions dealers with Predictive Insights from June 2024 – June 2025, performed September 2025.  

VinSolutions AI capabilities are built directly into the CRM and automatically update customer records. Customer activity, communication history, and follow-up all stay connected in one place. This means your team can understand a customer’s history and prior interactions, then act on insights without switching between systems. 

Your team can see what a customer has viewed, what messages have been sent, and what actions to take next. They can respond faster, stay organized, and ensure every opportunity is handled consistently from first interaction to close. 

VinSolutions helps your team identify customers who are ready to buy by using Predictive Insights based on real shopping activity. 

These insights are fueled by Cox Automotive shopper signals from Kelley Blue Book, Autotrader, and Dealer.com, along with real-time behavioral, transactional, and dealership data. That helps your team see which customers are actively shopping, what they may be interested in, and when to follow up.  

With Predictive Insights, dealerships can identify shoppers who are 9x more likely to buy, helping sales teams focus on the right conversations at the right time. 

Source: Cox Automotive data predictions for 30 days prior to purchase from Aug 2024–Jul 2025. 

VinSolutions AI offers a unique combination of exclusive shopper data, paired with automated and dealer-activated AI-powered communications.  

VinSolutions AI capabilities also help your team stay connected with customers by handling initial engagement and follow-up automatically, even when your team is offline.  

Virtual Contact Assistant can respond to inquiries, answer customer questions, and continue conversations through text and email 24/7. It makes AI-powered vehicle recommendations and helps qualify customers based on their responses. VCA schedules test drive and appraisal appointments, handing off customers to your team when the time is right.  

Your team stays in control of when to step in. The assistant can alert your staff when a customer is ready for a conversation, so your team can focus on closing instead of chasing. 

VinSolutions AI capabilities help your team create more relevant emails and texts without starting from scratch or straining to find the right words. 

With GenAI-powered communications, your team can generate personalized messages in mere clicks. These messages reflect details like vehicle preferences, trade-in value, preferred language, and recent online activity.  

Your team stays in control. Messages can be reviewed and adjusted before they are sent, helping communication stay accurate, useful, and aligned to your dealership’s approach. That means faster follow-up and consistent outreach without giving up the personal touch.

Yes, your team remains in control of communication generated using VinSolutions AI capabilities. 

When activated by your team, GenAI drafts emails and text messages using available customer data. Your team reviews, edits, and approves messages before they are sent. This helps ensure communication stays accurate, effective, and aligned with your strategy. 

You can also control how and when Virtual Contact Assistant engages automatically, including when conversations are handed off to your team, whether pricing is disclosed, and how to represent itself and your dealership. This keeps the customer experience consistent while still delivering automated, personalized, and scalable communication.