AI

VinSolutions AI capabilities help your team focus on the right customers, personalize outreach, and keep more sales opportunities moving. 

They bring predictive insights, GenAI-powered communications, and virtual assistant support into the daily CRM workflow. This helps your team use shopper activity, dealership data, and Cox Automotive insights to prioritize customers who are more likely to buy and respond with more relevant communication.  

For dealerships, the value is simple: less guesswork, faster follow-up, and more time spent on the customers most likely to convert. 

VinSolutions helps your team identify customers who are ready to buy by using predictive insights based on real shopping activity. 

These insights are fueled by Cox Automotive shopper signals from Kelley Blue Book, Autotrader, and Dealer.com, along with real-time behavioral, transactional, and dealership data. That helps your team see which customers are actively shopping, what they may be interested in, and when to follow up.  

With Predictive Insights, dealerships can identify shoppers who are 9x more likely to buy, helping sales teams focus on the right conversations at the right time. 

Source: Cox Automotive data predictions for 30 days prior to purchase from Aug 2024–Jul 2025. 

VinSolutions AI capabilities help your team create more relevant emails and texts without starting from scratch. 

Using GenAI-powered communications, your team can generate personalized messages that reflect details like vehicle preferences, trade-in value, preferred language, and recent online activity.  

Your team stays in control. Messages can be reviewed and adjusted before they are sent, helping communication stay accurate, useful, and aligned to your dealership’s approach. That means faster follow-up without giving up the personal touch.

VinSolutions AI capabilities help your team stay connected with customers by handling initial engagement and follow-up automatically, even when your team is offline. 

A virtual assistant can respond to inquiries, answer questions, and continue conversations through text and email. It also helps qualify customers based on their responses and works to move them toward the next step, like scheduling an appointment.  

Your team stays in control of when to step in. The assistant can alert your staff when a customer is ready for a conversation, so your team can focus on closing instead of chasing.

Yes, your team remains in control of all communication generated using VinSolutions AI capabilities. 

GenAI can draft emails and text messages using available customer data, but your team can review, edit, and approve messages before they are sent. This helps ensure communication stays accurate, compliant, and aligned with your strategy. 

You can also control how and when automated engagement happens, including when conversations are handed off to your team. This keeps the experience consistent while still benefiting from faster, more scalable communication.