Success Stories:
Heides Diaz
Heides Diaz of Central Houston Nissan has one of the many success stories in our industry. After several years as a BDC agent, she was promoted to BDC Manager. While managing a team was a big change for her, she consulted with her Performance Manager on leadership techniques, including how to train her team to properly use VinSolutions CRM.
Heides has used other CRM systems before, but prefers VinSolutions due to its robust reports. In particular, Heides likes to use the Coaching Dashboard when meeting with the BDC agents on her team. With the Coaching Dashboard, Heides knows they won’t miss a lead or customer.
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