What's New on Vin

COX AUTOMOTIVE

AUTOTRADER
DEALER.COM
DEALERTRACK
KELLEY BLUE BOOK
vAUTO
VINSOLUTIONS
XTIME
MANHEIM

WHAT’S NEW
SUPPORT
1-855-COX-AUTO

1-855-Cox-Auto
Get Started
Login

VinSolutions

Solutions
- Solutions
- COX AUTOMOTIVE DEAL CENTRAL
  
  Be one of the first dealers to experience the technology, insights and guidance that is part of Cox Automotive's most powerful retail solution yet.
  Learn More
Integrations
Resources
- Resources
- COX AUTOMOTIVE DEAL CENTRAL
  
  Be one of the first dealers to experience the technology, insights and guidance that is part of Cox Automotive's most powerful retail solution yet.
  Learn More
About Us

Get Started Login

WHAT’S NEW
SUPPORT
1-855-COX-AUTO

Get Started Login

Home / Resources

Resources

Filter By:

Topic

Best Practices
Business Continuity
Buying Resources
Change Management
Consumer Experience
CRM Utilization
Customer Experience
Data and Insights
Dealer Experience
Digital Sales
Efficiency
Fixed Operations
Industry
Integrations
Management and Culture
Marketing
Partnerships
Product
Profitability
Tips & Best Practices
VinSolutions Team News

Product

Automotive Intelligence
Automotive Marketing Platform
Call Tracking
Connect Desking
connect mobile
Connect Texting
CRM
CRM Suite
desking
ford direct
Insights Report
Inventory Management
landline identification
Marketing Automation
mobile manager override
Predictive Insights
Vinessa
VinLens
Virtual Assistant

Resource Format

Article
Assessment
Case Study
Checklist
eBook
Guide
Infographic
News Release
Podcast
Quick Tips
Video
Webinar
White Paper

Client Resources

Client Education
New User Resources
General Information

News Release

Vinessa Ahora Habla Español

Vinessa is now able to communicate with customers in Spanish. This expanded language capability enables Vinessa to set more appointments and engage with a broader audience. When your customers communicate in Spanish, Vinessa will respond in Spanish, enhancing the overall customer experience. For dealers using Vinessa, this expanded language capability enables dealers to: For more

VIN24-0141_Ford-Partnership_Flex-Buy-Article-Image_1024x320_v2-B

News Release

Ford Flex Buy Now Available in VinSolutions Desking

This article has been revised to reflect updates to the Ford Flex Buy contract terms. Ford Flex is an exclusive program from Ford Credit available to first-time buyers looking for affordable monthly payments. Eligible car buyers can take advantage of Ford’s best finance rates and three years of payment discounts. Dealers can show side-by-side financing

Article
News Release

Product News: Customer Record Change History Now Available

A dealership-level view is now available to see all changes made to customer records. The dealership-level allows users to: To access Customer Change History, click the Customers drop down from the CRM navigation bar and then Customer Change History. For more information, contact your Performance Manager.

Article
News Release

Product News: Enhanced Data for Ford and Lincoln Dealers

VinSolutions CRM and FordDirect have partnered to provide Ford and Lincoln dealers with key integrations to help maximize sales and optimize leads. This partnership allows Ford and Lincoln dealers the ability to quickly view all available customized incentives and offers without having to toggle between systems. From the “Key Information” banner in the Customer Dashboard,

Article
News Release

Feature Updates for Insight Reports and Dashboards

Dealers can now experience enhanced visualizations when using CRM Insights in VinSolutions CRM. The following enhancements have been made to enable dealers to better review key dealership data and insights: To learn more about this enhancement, contact your Performance Manager for more details.

Article
News Release

Improved Texting Engagement with Landline Identification

VinSolutions CRM now identifies and filters out landlines from texting. This feature reduces landline error rates, improves texting engagement, and customer communication. When viewing Customer Information, a landline number will be indicated by a non-editable text field that says SMS Not Supported. For more information, contact your Performance Manager.

Article
News Release

Mobile Manager Override

With Mobile Manager Override, VinSolutions CRM app users can: Push notifications allow managers to oversee what’s being created in the mobile customer record without having to be in front of a desktop computer. Click here to reach out to your Performance Manager to learn more.

VIN21-0085_Vinessa-Upsell-Campaign_Blog-Image_1254x836_v1

News Release

Vinessa Allows Salespeople to Lean on Tech to Maximize Sales Opportunities Without Maxing Out Dealership Resources

VinSolutions’ AI-powered, CRM-integrated virtual assistant, allows salespeople to prioritize their time more efficiently thanks to the ability to vet leads by providing human-like customer engagement at the early stages.

VIN21-0089_Connect_Everything_Campaign_Blog-Image_Email-2_600x336_v1

News Release

VinSolutions Introduces Its Automotive Marketing Platform to Help Dealers Take Charge of Their Campaigns

The Automated Marketing Platform joins VinSolutions’ portfolio of products that leverage data science and artificial intelligence, including Connect Automotive Intelligence.

5m Read

News Release

VinSolutions Reveals New Capabilities to Better Personalize the Consumer Journey by Unlocking Data Potential

VinSolutions is introducing new personalization capabilities at NADA 2020 that will help dealers unlock data potential to help win customers and drive brand loyalty like never before.

1 2

Sales Solutions

CRM
Desking
Predictive Insights
Automotive Marketing Platform
Vinessa Virtual Sales Assistant

Cox Automotive

Integrations
Success Stories
About
Careers