Today’s most successful dealers have transformed operations across their business see each customer as what they really are: one person. There are three major reasons for shifting your operations to be focused on a single view of the customer: data hygiene, streamlined workflow and customer connection quality.
Posted: 4/19/2018 8:00:00 AM by
The CRM only works as well as the people using it. And to get your people to use the CRM, you have to implement the right processes that will allow them to do their best work. Every dealership is different, so every process should be different, but there are a couple of common mistakes we often see dealers make that are worth keeping in mind as you develop your processes.
Posted: 4/12/2018 8:00:00 AM by
Watching this and experiencing different work cultures throughout my career, I have learned that in order to have an impactful company culture, you need to empower your workforce. There are dealerships where everyone loves each other and others where there is such a disconnect, it shocks me that management keeps people employed.
Posted: 4/3/2018 8:00:00 AM by