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Today’s most successful dealers have transformed operations across their business see each customer as what they really are: one person. There are three major reasons for shifting your operations to be focused on a single view of the customer: data hygiene, streamlined workflow and customer connection quality.
Posted: 4/19/2018 8:00:00 AM by Mo Zahabi
The CRM only works as well as the people using it. And to get your people to use the CRM, you have to implement the right processes that will allow them to do their best work. Every dealership is different, so every process should be different, but there are a couple of common mistakes we often see dealers make that are worth keeping in mind as you develop your processes.
Posted: 4/12/2018 8:00:00 AM by Mark Vickery
Watching this and experiencing different work cultures throughout my career, I have learned that in order to have an impactful company culture, you need to empower your workforce. There are dealerships where everyone loves each other and others where there is such a disconnect, it shocks me that management keeps people employed.
Posted: 4/3/2018 8:00:00 AM by Chase Abbott
Customer expectations for the car shopping process are changing rapidly. VinSolutions Senior Director of Sales and Product Consulting Mo Zahabi and Joe Overby of Auto Remarketing caught up to chat about these expectations and how technology can help dealers meet them. Read on for highlights from their conversation.
Posted: 3/26/2018 8:00:00 AM by Caroline Murray
Dealerships are taking a good first step in generating leads and sales when they decide to invest in a CRM. However, just like any tool, a CRM is only as effective as the user behind it. Every dealership is different, but there are a couple of key indicators that can alert you that something may be amiss in your processes.
Posted: 3/19/2018 8:00:00 AM by Mark Vickery
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